Use of Personal Information (Personal Information collected by Babatel) will be used to deliver products and services provided by Babatel to its customers, verify customer identity, ensure proper billing information and measure customer interest in various services. Personal information (including email addresses) may also be used by Babatel to contact the customer about special offers or promotions that may interest the customer. Furthermore Babatel will not release any personal information of a sensitive nature (Race, Gender, Nationality, ethnicity, political affiliations, etc.) without the express consent of the individual to such release.
Personal information collected from Babatel affiliates, agents, resellers and other related institutions may also be combined with information obtained online at Babatel.ca website or at customer service.
Babatel will make every reasonable effort to ensure that the individual is advised of the purposes for which the personal information will be used. Furthermore, Babatel will only use the personal information for the purposes for which it was originally collected.
Any individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. The individual will be informed of the implications of such withdrawal on services provided by Babatel or its affiliates as applicable.
All online credit card transactions are transmitted to (PayPal) through the use of Secure and encrypted checkout site for Users protection. However, we may use the personal information provided to investigate unauthorized or fraudulent transactions.
Disclosure required by law or under special circumstances
Unless you consent in writing, or disclosure is pursuant to a legal power, all information kept by Babatel about you is confidential and may not be disclosed by Babatel to anyone other than
ii) A person who, in the reasonable judgment of Babatel, is seeking the information as your agent
iii) Another company involved in supplying the telecommunication product and internet services provided the information is required for the efficient and cost-effective provision of such services and disclosure is made on a confidential basis with the information to be used only for that purpose
iv) Disclosure pursuant to a requirement or request of a government agency, subpoena or other legal proceeding, or disclosure required by law under special circumstances where there is belief that such access, collection and/or disclosure are warranted for fraudulent activity, security risk, etc.
v) Babatel may also disclose personal information to collection agencies for the purposes of collecting on accounts owing to Babatel.
Safeguarding of Personal Information
Access to personal information by Babatel employees is restricted to that which is necessary to perform their duties. Babatel employees are aware of the importance of maintaining the confidentiality of personal information and are committed to that end.
Any personal information collected by Babatel shall be retained only for as long as necessary to fulfill the purpose for which it was collected. Personal information that is no longer required to fulfill the identified purpose will be destroyed, erased or removed. Babatel will take all reasonable efforts and care in the destruction of or disposal of personal information to prevent unauthorized persons from gaining access to the information.
Protection of personal information is of paramount importance to Babatel. As such Babatel has implemented security safeguards to protect personal information against loss, theft, and unauthorized access, disclosure, modification or use.
Complaints and Enforcement
All complaints received by Babatel will be investigated and if justified, Babatel will take the appropriate measures, including if necessary, amending its policies and practices, to resolve the complaint. If any complaint or concern is that not resolved to the satisfaction of the customer, the Privacy Commission of Canada can be contacted.